I was in KL over the weekend attending our association OSFAM annual dinner at KL Central Hilton .
Decided to stay at this posh hotel as well for convenience, indeed a 5 star, the services excellent and personalised, the room immaculate and reflect the trappings of a modern luxurious abode.
The one night stay and the function was certainly enjoyable, as you met up with some old friends in the same industry , catch up on the latest business happenings within the sector as well, and as always the dinner would have an invited singer to serenade the crowd. The singer, Noryn Aziz(seriously before this don't know who she is..) also not bad with her powerful voice crooning old Sinatra songs .
Breakfast at the hotel was also enjoyable, the waitresses all with smiling faces making you felt being the most important person in the world.
With time to spare in the morning before catching my flight back to Kuching i decided to go over to the Midvalley Mall not far away from KL Central.
I asked the hotel reception how's the best way to go there,"Sir, take a taxi " However i opted for my own initial judgement of using the KTM train service that plied Rawang -Seremban and with mid valley as one of its stops.
Phew...what a bad decision, the 5 minutes journey became one long wait at the platform station as the train( normal i was later told) delayed for 30 minutes, and as one scrambled onto the overcrowded train, the sign board for the mid valley station was obscure and cant be seen clearly in view of its small signage board!! why cant the most important display on a train platform(as i saw on other platforms in other countries) be the biggest sign on that platform? beat me the logic of it.
Rushing around mid valley , the expected routine took place again on the train ride back to KL central, 40 minutes delay .
Will i use that service again? surely i will because am proud as a Malaysian that we had such wonderful, well maintained public service and the only improvement we need is a "Hilton approach" towards the customer service, can be done only a wee bit of mentality change!!
Ride on KTM
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